Who we are
We are ReFleece. We sell lifestlye products on our website here at www.refleece.com. Our offices are located at 15 Union Street, Lawrence, MA 01840. You can reach us at (978) 208-1065, or at [email protected].
We will not release personal information about customers without their permission, except as required by court order, subpoena, or applicable law. We do not sell, trade, or rent customers’ personal information to outside companies or marketing firms.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and/or shipping, if necessary
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information to:
- Send you information about your account and order
- Respond to your requests, including returns, questions or complaints
- Process payments and prevent fraud
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. You are not required to create an account to order from us.
We generally keep records of all orders through the site indefinitely for our internal record-keeping. This includes your name, email address and billing and shipping addresses.
Who on our team has access
Members of our team have access to the information you provide us. For example:
- Order information such as what was purchased, when it was purchased and where it should be sent, and
- Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:
We use “cookies” to keep track of cart contents while you’re browsing our site.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.